Tonies - Disney Encanto

Shipping Policy

We can ship to virtually any address in the U.S. Note that there are restrictions on some products.

Standard Shipping is UPS or United States Postal Service.

We will do our best to ship orders placed Sunday through Friday within 48 hours of receipt. Orders placed on the weekend will ship at the start of the new business week. If we are unable to do so we will contact you via email or phone. 

Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

All sales final on seasonal and sale product.

For the health and safety of our customers and staff we are unable to accept returns on personal protection items including face masks, hand sanitizers and other "clean and safe" items as detailed in the item descriptions.